Shipping Policy
1. Processing Time
We strive to process and ship all in-stock products within 48 hours.
In rare cases — such as stock delays or high order volume — shipping may take up to 20 calendar days from the order date.
If your item is on backorder or temporarily unavailable, we will contact you with the expected delivery time and available options.
2. Shipping Destinations
We currently ship to:
All countries within the European Union
Selected international locations (please contact us for availability)
If your country is not supported or if shipping costs are excessively high, we reserve the right to cancel and fully refund your order.
3. Shipping Costs
Orders under €150: €8 flat shipping fee
Orders €150 and above: Free shipping within the EU
Shipping fees (if applicable) will be calculated and displayed during checkout.
4. Delivery Times
Estimated delivery times after dispatch:
EU Countries: 2–7 business days
Other Countries: Varies by location and courier service
Note: Delivery times are estimates and may be affected by courier delays, customs processing, or remote delivery areas.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Use it to monitor your shipment’s progress in real-time.
6. Customs, Duties & Taxes (Non-EU Orders)
For orders shipped outside the European Union, customs duties, import taxes, or other fees may apply.
These charges are not included in our product prices or shipping costs and are the buyer’s responsibility.
If shipping to your country proves unfeasible or excessively costly, we reserve the right to cancel and refund your order.
7. Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us:
support@loxtir.com
Include your order number and tracking information, and we’ll assist you promptly with a resolution or claim.
8. Contact Us
For any inquiries regarding shipping or delivery, don’t hesitate to reach out:
Effective Date: 01.05.2025
Company Name: Loxtir
Applies to: All orders placed on www.loxtir.com
