1. Introduction

At Loxtir, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services. We are fully compliant with the General Data Protection Regulation (EU) 2016/679 (GDPR) and all applicable privacy laws in Slovenia and the European Union.

2. Who We Are

Loxtir is a company based in Slovenia that provides smart wireless alarm systems across Europe. All data collected and processed by Loxtir is stored and handled within the European Union.

3. What Personal Data We Collect

We collect only the data necessary to offer you a smooth, secure, and personalized experience. This may include:

• Contact Information: Name, email address, phone number (e.g., when you contact us or create an account)

• Order Information: Shipping and billing addresses, purchase history

• Account Information: Login credentials, preferences

• Technical Data: IP address, browser type, device information, referring URLs, and usage data (via cookies and analytics)

• Affiliate Data: If you join our affiliate program, we may collect payment and tracking details

We do not collect or store sensitive personal data such as race, religion, or biometric data.

4. How We Use Your Data

We process your personal data only when necessary and for the following purposes:

• To fulfill your orders and provide customer service

• To manage your user account

• To send transactional emails and updates

• To improve our website, services, and user experience

• For marketing purposes (only with your explicit consent)

• To comply with legal obligations and prevent fraud

5. Legal Basis for Processing

We process your data based on the following legal grounds:

• Consent: For marketing, newsletters, or optional services

• Contractual Obligation: To deliver the products/services you purchase

• Legal Obligation: For tax, record-keeping, or legal compliance

• Legitimate Interests: To improve services, maintain security, and prevent fraud

6. Data Storage & Security

Your data is securely stored on servers located within the European Union. We implement strong technical and organizational measures to protect your data from loss, misuse, and unauthorized access, including:

• HTTPS encryption

• Access control and authentication

• Firewalls and intrusion detection systems

• Regular data backups

7. Cookies and Tracking

We use cookies to enhance your experience and analyze traffic. These include:

• Essential Cookies: Required for basic site functionality

• Analytical Cookies: Used to track site usage and performance

• Marketing Cookies: Enabled only with your consent

You can manage your cookie preferences through your browser settings or via our cookie consent banner.

8. Your Rights Under GDPR

You have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Request deletion of your data (right to be forgotten)

• Restrict or object to data processing

• Request data portability

• Withdraw consent at any time

• Lodge a complaint with your local Data Protection Authority

To exercise these rights, contact us at legal@loxtir.com

9. Third-Party Services

We may share your data with trusted third-party service providers, such as those used for:

• Payment processing

• Email delivery

• Shipping and logistics

All partners are GDPR-compliant and operate within the EU or in countries with adequate data protection. We do not sell or rent your personal data to third parties.

10. Data Retention

We retain your data only for as long as necessary for the purposes for which it was collected, including legal, accounting, or regulatory requirements. You may request deletion of your data at any time.

11. Changes to This Policy

We may update this Privacy Policy to reflect legal, technical, or operational changes. The latest version will always be available on this page with the updated effective date. We encourage you to review this policy periodically

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
Email: legal@loxtir.com

Effective Date: May 1, 2025
Company Name: Loxtir
Location: Slovenia
Email Contact: legal@loxtir.com