Frequently Asked Questions
General Questions
What is Loxtir?
Loxtir is a European-based brand offering smart wireless alarm systems designed for easy installation, modern connectivity (WiFi, Ethernet, SIM), and complete protection for homes and businesses.
Where is Loxtir based?
We are based in Slovenia, and all operations and data storage are located within the European Union.
Who is the Loxtir system for?
Anyone looking for reliable, modern, and easy-to-install home or business security — from homeowners and renters to small offices and installers.
Is your alarm system certified for EU use?
Yes, all our systems meet EU safety and compliance standards, including CE certification.
Returns & Warranty
Can I return a product?
Yes, you can return your order within 14 days of delivery. See our Return Policy for details.
Who pays for return shipping?
Return shipping costs are the responsibility of the buyer.
How long does it take to get a refund?
Once we receive and inspect your return, we process refunds within 30 days.
Is there a warranty?
Yes, all products come with a 2-year warranty against manufacturing defects.
What happens if a product is defective?
Contact us immediately. We will repair, replace, or refund in accordance with EU law.
Product & Technical Questions
Is the Loxtir alarm system completely wireless?
Yes, all components connect wirelessly to the control panel — no drilling or wiring required.
What connectivity options does the main panel support?
Our system supports WiFi, Ethernet, and SIM card (4G/3G) for internet connectivity and backup.
Can the alarm system work during power outages?
Yes, the control panel has a built-in backup battery that keeps the system running during outages.
What devices are compatible with the system?
We offer wireless door/window sensors, motion detectors, sirens, keyfobs, keypads, and more.
Can I add more sensors later?
Absolutely — our system supports multiple sensors and accessories, which can be paired at any time.
Is the system pet-friendly?
Yes! Our PIR motion sensors are designed to ignore small pets under 35kg.
Is it hard to install?
Not at all. The system is plug & play, and sensors can be mounted with adhesive or screws.
Can I control the alarm from my phone?
Yes, you can use the Loxtir mobile app to arm/disarm, receive alerts, and manage your system remotely.
Does it support multiple users?
Yes — you can add multiple users and permissions for family, employees, or installers.
Is SIM card activation required?
SIM connectivity is optional but recommended as a backup channel in case of WiFi or Ethernet failure.
Security & Privacy
Is my data secure?
Yes. All user data is stored within the EU under GDPR compliance, and communications are encrypted.
Can hackers disable the system remotely?
No. The system uses secure encrypted protocols and dual communication paths (SIM + internet) for reliability.
Do you track users or sell personal data?
Absolutely not. We respect your privacy and never sell or share your data.
Account & Orders
Do I need an account to place an order?
No, but creating an account allows you to track orders, save preferences, and manage devices.
Can I cancel or modify my order?
If your order hasn’t shipped yet, contact us and we’ll help you adjust or cancel it.
Do you offer bulk or B2B pricing?
Yes — contact us for bulk pricing or installer partnerships.
Affiliate Program
Do you offer an affiliate program?
Yes! Earn commissions by promoting Loxtir. See our Affiliate Program page for details.
How much can I earn as an affiliate?
Commissions typically range between 5–15%, depending on performance and agreement.
App & Smart Home Integration
Is there a Loxtir mobile app?
Yes — the Loxtir app is available on Android and iOS for full remote control and alerts.
Can I integrate the system with Alexa, Google Home, or Home Assistant?
Integration features are under development and will be released via firmware/app updates.
Shipping & Delivery
Do you ship across Europe?
Yes, we ship to all EU countries and selected non-EU destinations.
How long does shipping take?
Delivery usually takes 2–7 business days, depending on your location.
How much is shipping?
Shipping is calculated at checkout, and we offer free shipping over a certain order value.
Do I have to pay import taxes or customs?
If you’re in the EU, no extra taxes or customs fees apply.
