1. Introduction

These Terms and Conditions govern the use of the website www.loxtir.com, owned and operated by Loxtir, a company registered in Slovenia. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

2. Definitions

• “We,” “us,” “our”: Refers to Loxtir d.o.o.

• “You,” “your”: Refers to the customer or user of our website

• “Product(s)”: Refers to any alarm systems, accessories, or services available on our website

3. Scope of Use

This website is intended for customers within the European Union. All purchases, services, and obligations are governed by EU and Slovenian consumer protection laws.
You agree to use the website only for lawful purposes and refrain from fraudulent, misleading, or harmful activity.

4. Product Information

We strive to ensure all product descriptions, prices, and availability are accurate. However, we cannot guarantee that all details are error-free.
We reserve the right to modify or discontinue any product without notice. Product images are for illustration only and may differ from the actual items.

5. Orders & Payments

Orders are placed through our website and confirmed via email. Full payment is required at the time of purchase. Accepted payment methods are displayed at checkout.
We reserve the right to cancel or refuse any order due to suspected fraud, unavailability, or pricing errors.

6. Shipping

We ship to EU countries and selected international destinations. Delivery times vary based on location.
Shipping fees are displayed during checkout. For international orders, any customs or import duties are the customer’s responsibility.

7. Right of Withdrawal (EU Customers)

You have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with EU law.
To exercise this right, please contact us by email. Products must be returned unused, in their original condition, and with all packaging included.
Return shipping is at the customer’s expense. See our [Return & Refund Policy] for more information.

8. Returns & Refunds

Returned products are subject to a 30-day inspection period upon receipt. Based on the inspection, we may issue a refund, replacement, or repair.
Returns showing damage, signs of misuse, or missing parts may be rejected or refunded partially.

9. Warranty

All Loxtir products include a 2-year warranty under EU law, covering manufacturing defects. This warranty does not apply to issues caused by improper installation, misuse, or unauthorized modification.
If you suspect your product is defective, please contact us immediately.

10. Affiliate Program

By joining our Affiliate Program, you agree to comply with our affiliate-specific terms, including commission structure and ethical promotional practices.
We reserve the right to suspend or terminate affiliate accounts that violate these terms.

11. Intellectual Property

All content on this website—including logos, trademarks, text, images, software, and design—is the intellectual property of Loxtir or its licensors, and is protected by copyright and trademark laws.
Reproduction, copying, or use of any content without express written permission is prohibited.

12. Limitation of Liability

To the fullest extent permitted by law, Loxtir is not liable for:

• Indirect or consequential damages

• Loss of data, profits, or business

• Damage due to incorrect installation or user error

Note: Nothing in these Terms excludes liability for personal injury or death resulting from our negligence, or any other liability not permitted to be excluded under law.

13. Privacy

We fully comply with the General Data Protection Regulation (GDPR). Please review our Privacy Policy and Cookie Policy to understand how your data is handled.

14. Account Termination

We reserve the right to suspend or terminate any user account in case of a breach of these Terms, fraudulent activity, or suspected abuse.

15. Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of Slovenia and applicable European Union laws.
All disputes shall be resolved in the courts of Slovenia.

16. Amendments

We may revise these Terms and Conditions at any time. The latest version will always be available on our website with an updated effective date.

17. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
legal@loxtir.com

Effective Date: 01 May 2025
Company Name: Loxtir
Registered Office: Slovenia
Email: legal@loxtir.com
Website: www.loxtir.com